:root{--bg:#0e1621;--sidebar:#17212b;--sidebar2:#202b36;--panel:#17212b;--panel2:#1f2c38;--line:#253544;--text:#e9edef;--muted:#8fa3b5;--blue:#3390ec;--blue2:#2b7fd0;--bubble-in:#182533;--bubble-out:#2b5278;--danger:#ff6b78;--green:#57c782;--shadow:0 18px 55px rgba(0,0,0,.35);--radius:14px}*{box-sizing:border-box}html,body{height:100%;margin:0}body{font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;background:var(--bg);color:var(--text);overflow:hidden}button,input,textarea,select{font:inherit}button{color:inherit}a{color:inherit;text-decoration:none}.hidden{display:none!important}svg{width:22px;height:22px;fill:none;stroke:currentColor;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round}.tg-app{height:100dvh;display:grid;grid-template-columns:370px minmax(0,1fr);background:var(--bg);position:relative}.sidebar{background:var(--sidebar);border-right:1px solid #0b1119;min-width:0;display:flex;flex-direction:column;z-index:5}.sidebar-head{height:58px;padding:8px 10px;display:grid;grid-template-columns:44px 1fr 44px;gap:5px;align-items:center}.round-btn,.composer-icon{width:42px;height:42px;border:0;border-radius:50%;background:transparent;display:grid;place-items:center;cursor:pointer;color:#9fb1c1;transition:.16s}.round-btn:hover,.composer-icon:hover{background:#22303c;color:#fff}.search-wrap{height:42px;border-radius:22px;background:#202b36;display:flex;align-items:center;gap:8px;padding:0 13px;color:#7f93a4}.search-wrap svg{width:19px;height:19px}.search-wrap input{border:0;outline:0;background:transparent;color:#fff;width:100%;font-size:15px}.search-wrap input::placeholder{color:#8396a7}.folder-tabs{display:flex;gap:4px;padding:0 10px 9px;overflow:auto;scrollbar-width:none}.folder-tabs::-webkit-scrollbar{display:none}.folder-tabs button{border:0;background:transparent;color:#8fa3b5;font-weight:600;padding:8px 11px;border-radius:9px;white-space:nowrap;cursor:pointer}.folder-tabs button:hover{background:#202c38}.folder-tabs button.active{color:#fff;background:#2b5278}.list-tools{display:flex;justify-content:space-between;align-items:center;padding:8px 14px;border-top:1px solid #22303c;border-bottom:1px solid #22303c;color:#8da0b1;font-size:12px}.list-tools label{display:flex;align-items:center;gap:7px}.list-tools input{accent-color:var(--blue)}.online-dot{display:flex;align-items:center;gap:6px}.online-dot:before{content:"";width:7px;height:7px;border-radius:50%;background:var(--green);box-shadow:0 0 0 3px rgba(87,199,130,.12)}.conversation-list{overflow:auto;min-height:0;flex:1}.conversation-list::-webkit-scrollbar,.messages::-webkit-scrollbar,.info-panel::-webkit-scrollbar{width:7px}.conversation-list::-webkit-scrollbar-thumb,.messages::-webkit-scrollbar-thumb,.info-panel::-webkit-scrollbar-thumb{background:#40505d;border-radius:8px}.conversation{display:grid;grid-template-columns:54px minmax(0,1fr) auto;gap:10px;align-items:center;padding:9px 11px;min-height:70px;cursor:pointer;position:relative}.conversation:hover{background:#202b36}.conversation.active{background:#2b5278}.conversation.active .preview,.conversation.active .conv-time,.conversation.active .answered{color:#d5e7f6}.avatar{width:50px;height:50px;border-radius:50%;background:linear-gradient(145deg,#3a8fd7,#7a62d3);display:grid;place-items:center;color:white;font-weight:700;flex:0 0 auto;overflow:hidden}.avatar.big{width:42px;height:42px}.avatar.xl{width:84px;height:84px;font-size:28px}.conv-main{min-width:0}.conv-name-row{display:flex;align-items:center;gap:6px}.conv-name{font-weight:700;font-size:15px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.preview,.answered{font-size:13px;color:#8fa3b5;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:4px}.answered{font-size:11px;color:#6e879a}.conv-side{display:flex;flex-direction:column;align-items:flex-end;gap:8px}.conv-time{font-size:11px;color:#71879a}.unread-badge{min-width:22px;height:22px;padding:0 6px;border-radius:12px;background:#408ac9;display:grid;place-items:center;font-size:11px;font-weight:700}.conversation.active .unread-badge{background:#fff;color:#2b5278}.chat-pane{position:relative;min-width:0;background:#0e1621;overflow:hidden}.chat-pane:before{content:"";position:absolute;inset:0;opacity:.22;background-image:radial-gradient(circle at 22px 22px,#6d8798 1.2px,transparent 1.3px),radial-gradient(circle at 52px 48px,#6d8798 .8px,transparent 1px);background-size:76px 76px;pointer-events:none}.empty-chat{position:relative;z-index:1;height:100%;display:grid;place-content:center;justify-items:center;text-align:center;gap:12px;color:#7f93a4}.empty-logo{width:88px;height:88px;border-radius:26px;background:#17212b;display:grid;place-items:center;box-shadow:var(--shadow)}.empty-logo img{max-width:70px;max-height:70px}.empty-pill{background:#17212b;color:#dbe7ef;padding:9px 15px;border-radius:18px;font-size:13px}.empty-chat p{font-size:12px;max-width:330px}.chat-view{position:relative;z-index:2;height:100%;display:grid;grid-template-rows:58px minmax(0,1fr) auto auto}.chat-head{display:flex;align-items:center;gap:10px;padding:7px 12px;background:#17212b;border-left:1px solid #0b1119;box-shadow:0 1px 0 #0b1119;z-index:4}.peer-button{min-width:0;flex:1;background:transparent;border:0;text-align:left;cursor:pointer;padding:2px}.peer-button strong,.peer-button span{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.peer-button strong{font-size:15px}.peer-button span{font-size:12px;color:#7f93a4;margin-top:2px}.chat-head-actions{display:flex;gap:2px}.messages{padding:18px clamp(12px,6vw,90px) 12px;overflow:auto;min-height:0}.message-row{display:flex;margin:4px 0}.message-row.out{justify-content:flex-end}.bubble{position:relative;max-width:min(680px,78%);padding:7px 10px 6px;border-radius:12px;background:var(--bubble-in);box-shadow:0 1px 1px #0005;font-size:14px;line-height:1.38;overflow-wrap:anywhere}.message-row.in .bubble{border-bottom-left-radius:5px}.message-row.out .bubble{background:var(--bubble-out);border-bottom-right-radius:5px}.msg-author{font-weight:700;color:#6eb6f0;font-size:12px;margin-bottom:2px}.msg-text{white-space:pre-wrap}.msg-meta{display:flex;justify-content:flex-end;align-items:center;gap:5px;color:#88a0b4;font-size:10px;margin-left:34px;margin-top:3px}.out .msg-meta{color:#b8d3e8}.deleted-tag{color:#ff98a1}.media-block{display:block;margin:-2px -4px 6px;border-radius:8px;overflow:hidden;max-width:420px}.media-block img,.media-block video{display:block;width:100%;max-height:420px;object-fit:cover;background:#0b1119}.media-block audio{display:block;min-width:280px;max-width:100%}.file-card{display:flex;align-items:center;gap:10px;color:#fff;padding:9px;background:#ffffff0d;border-radius:9px;min-width:260px;max-width:420px}.file-icon{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:#3390ec}.file-icon svg{width:21px}.file-info{min-width:0}.file-info b,.file-info span{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.file-info span{font-size:11px;color:#9bb0c0;margin-top:2px}.special-card{padding:8px 10px;border-radius:9px;background:#ffffff0b}.file-preview{margin:0 auto 6px;width:min(720px,calc(100% - 28px));padding:8px 12px;border-radius:11px;background:#203040;color:#b8c9d6;font-size:12px}.composer{display:grid;grid-template-columns:44px 44px minmax(0,1fr) 50px;align-items:end;gap:2px;padding:7px clamp(8px,5vw,68px) calc(9px + env(safe-area-inset-bottom));background:linear-gradient(180deg,transparent,#0e1621 25%)}.composer:before{content:"";position:absolute}.composer textarea{resize:none;min-height:44px;max-height:150px;border:0;outline:0;border-radius:22px;background:#17212b;color:white;padding:12px 15px;line-height:20px;box-shadow:0 1px 1px #0004}.composer textarea::placeholder{color:#8396a7}.attach input{display:none}.send-btn{width:46px;height:46px;border:0;border-radius:50%;background:#3390ec;color:#fff;display:grid;place-items:center;cursor:pointer;box-shadow:0 4px 16px #0004}.send-btn:hover{background:#2783da}.send-btn:disabled{opacity:.5}.info-panel{position:absolute;top:0;right:0;width:340px;height:100%;background:#17212b;border-left:1px solid #0b1119;z-index:12;overflow:auto;transform:translateX(100%);transition:.2s ease;box-shadow:-10px 0 40px transparent}.info-panel.open{transform:none;box-shadow:-10px 0 40px #0005}.info-panel>header{height:58px;display:flex;align-items:center;gap:8px;padding:7px 10px;border-bottom:1px solid #22303c;position:sticky;top:0;background:#17212b;z-index:2}.info-profile{text-align:center;padding:24px 18px}.info-profile .avatar{margin:auto}.info-profile h2{font-size:19px;margin:12px 0 3px}.info-profile p{margin:0;color:#8da1b3;font-size:13px}.info-card,.info-actions,.security-note{margin:0 12px 12px;background:#202b36;border-radius:12px;padding:12px}.info-card label{display:grid;gap:6px;color:#8ea2b3;font-size:11px;margin-bottom:10px}.info-card label:last-child{margin-bottom:0}.info-card select,.settings-card select,.settings-card input,.settings-card textarea{border:1px solid #344655;background:#17212b;color:#fff;border-radius:9px;padding:10px 11px;outline:none}.info-actions{padding:6px}.info-actions button{width:100%;border:0;background:transparent;color:#dbe5ec;padding:11px;border-radius:8px;text-align:left;display:flex;align-items:center;gap:10px;cursor:pointer}.info-actions button:hover{background:#263542}.info-actions .danger-text{color:#ff818d}.security-note{display:grid;gap:5px;font-size:11px;color:#8ca1b2;line-height:1.45}.security-note b{color:#8ad6aa}.main-menu{position:absolute;left:10px;top:55px;width:255px;background:#202b36;border:1px solid #334452;border-radius:12px;box-shadow:var(--shadow);padding:8px;z-index:30}.menu-user{display:flex;gap:10px;align-items:center;padding:8px}.menu-user .avatar{width:40px;height:40px}.menu-user b,.menu-user span{display:block}.menu-user span{font-size:11px;color:#8fa3b5;margin-top:2px}.main-menu button,.main-menu a{width:100%;border:0;background:transparent;color:#dfe8ef;padding:11px 12px;border-radius:8px;display:block;text-align:left;cursor:pointer}.main-menu button:hover,.main-menu a:hover{background:#293947}.tg-dialog{width:min(520px,calc(100% - 30px));padding:0;border:0;border-radius:14px;background:#202b36;color:#fff;box-shadow:var(--shadow)}.tg-dialog::backdrop{background:#0008}.tg-dialog.small{width:min(430px,calc(100% - 30px))}.tg-dialog form>header{height:54px;display:flex;align-items:center;justify-content:space-between;padding:0 15px;border-bottom:1px solid #30414f}.tg-dialog form>header button{border:0;background:transparent;color:#9fb1c1;font-size:26px;cursor:pointer}.notes-list,.quick-list{max-height:50vh;overflow:auto;padding:12px}.note{padding:10px;border-radius:10px;background:#17212b;margin-bottom:8px}.note b{font-size:12px;color:#65b0eb}.note div{font-size:13px;margin:5px 0;white-space:pre-wrap}.note small{color:#73899c}.dialog-compose{display:grid;gap:8px;padding:12px;border-top:1px solid #30414f}.dialog-compose textarea{min-height:86px;resize:vertical;border:1px solid #3a4a57;background:#17212b;color:#fff;border-radius:10px;padding:10px;outline:none}.quick-item{width:100%;border:0;background:#17212b;color:#fff;padding:11px 12px;border-radius:10px;text-align:left;margin-bottom:7px;cursor:pointer}.quick-item b,.quick-item span{display:block}.quick-item span{font-size:11px;color:#91a4b5;margin-top:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.btn{border:0;border-radius:10px;padding:11px 15px;font-weight:700;cursor:pointer}.btn.primary{background:#3390ec;color:#fff}.btn.wide{width:100%}.mobile-only{display:none}.login-page{overflow:auto;background:#0e1621}.login-shell{min-height:100dvh;display:grid;place-items:center;padding:22px}.login-card{width:min(390px,100%);padding:28px;background:#17212b;border:1px solid #263746;border-radius:18px;box-shadow:var(--shadow);text-align:center}.login-logo{width:78px;height:78px;border-radius:24px;background:#202b36;display:grid;place-items:center;margin:0 auto 14px}.login-logo img{max-width:64px;max-height:64px}.login-card h1{margin:0;font-size:25px}.login-card>p{margin:6px 0 20px;color:#8fa3b5}.login-card form{display:grid;gap:13px;text-align:left}.login-card label{display:grid;gap:6px;color:#9eb0bf;font-size:12px}.login-card input{border:1px solid #344655;background:#0f1923;color:#fff;border-radius:10px;padding:12px 13px;outline:none}.login-card input:focus{border-color:#3390ec}.login-card small{display:block;color:#6f8597;margin-top:15px}.form-alert{padding:10px 12px;background:#51232a;color:#ffdce0;border-radius:9px;font-size:12px;margin-bottom:12px}.settings-body{overflow:auto;background:#0e1621}.settings-app{min-height:100dvh}.settings-top{position:sticky;top:0;z-index:5;height:74px;display:flex;align-items:center;gap:10px;padding:8px max(18px,calc((100% - 1180px)/2));background:#17212bf2;border-bottom:1px solid #253542;backdrop-filter:blur(12px)}.settings-top h1{margin:0;font-size:20px}.settings-top p{margin:2px 0 0;color:#869bac;font-size:12px}.settings-content{max-width:1180px;margin:22px auto;padding:0 18px 50px;display:grid;grid-template-columns:1fr 1fr;gap:16px}.settings-card{background:#17212b;border:1px solid #263746;border-radius:14px;padding:18px}.settings-card.span-all{grid-column:1/-1}.settings-card h2{margin:0 0 14px;font-size:18px}.settings-card p{color:#8da1b3}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.form-grid label{display:grid;gap:6px;color:#91a5b6;font-size:12px}.form-grid .span2{grid-column:1/-1}.form-grid textarea{min-height:90px;resize:vertical}.form-grid .btn{align-self:end}.admin-list{margin-top:16px;border-top:1px solid #293a47}.admin-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:11px 4px;border-bottom:1px solid #263744}.admin-row b,.admin-row small{display:block}.admin-row small{color:#8196a8;margin-top:4px}.admin-row button{border:1px solid #3b4c58;background:#202b36;color:#dce6ed;border-radius:8px;padding:7px 10px;cursor:pointer}.audit-list{display:grid}.audit-row{display:grid;grid-template-columns:160px 1fr 150px;gap:14px;padding:10px 0;border-top:1px solid #263744;font-size:12px}.audit-row span{color:#8298aa}.audit-row code{white-space:pre-wrap;color:#a7bac8}
@media(max-width:1050px){.tg-app{grid-template-columns:330px minmax(0,1fr)}.messages{padding-left:30px;padding-right:30px}.composer{padding-left:20px;padding-right:20px}.info-panel{width:320px}}
@media(max-width:760px){body{overflow:hidden}.tg-app{display:block}.sidebar{position:absolute;inset:0;z-index:4;border:0}.chat-pane{position:absolute;inset:0;z-index:3}.tg-app.chat-open .sidebar{display:none}.tg-app:not(.chat-open) .chat-pane{display:none}.mobile-only{display:grid}.chat-head{padding-left:5px}.messages{padding:14px 8px 10px}.bubble{max-width:88%;font-size:14px}.composer{grid-template-columns:40px 40px minmax(0,1fr) 46px;padding-left:4px;padding-right:4px}.composer-icon{width:40px;height:40px}.info-panel{width:100%;z-index:40}.main-menu{left:8px;right:8px;width:auto}.settings-content{grid-template-columns:1fr}.settings-card.span-all{grid-column:auto}.audit-row{grid-template-columns:1fr;gap:4px}.settings-top{padding-left:10px}.form-grid{grid-template-columns:1fr}.form-grid .span2{grid-column:auto}}

/* v2.1 Telegram-Web UI hardening */
html,body{width:100%;height:100%;background:#0e1621!important;color:#e9edef!important}
body{min-width:320px}
.tg-app{isolation:isolate}
.sidebar{box-shadow:1px 0 0 rgba(255,255,255,.025)}
.sidebar-head{background:#17212b}
.conversation{transition:background .12s ease}
.conversation.active{background:#2b5278!important}
.chat-pane:after{content:"";position:absolute;inset:0;pointer-events:none;background:linear-gradient(180deg,rgba(14,22,33,.08),rgba(14,22,33,.02));z-index:0}
.empty-chat,.chat-view{position:relative;z-index:1}
.empty-logo{width:112px;height:112px;border-radius:50%;display:grid;place-items:center;background:rgba(23,33,43,.72);box-shadow:0 8px 35px rgba(0,0,0,.18);overflow:hidden}
.empty-logo img{width:84px;height:84px;object-fit:contain}
.empty-pill{background:rgba(23,33,43,.88);color:#d8e2ea;padding:8px 14px;border-radius:18px;box-shadow:0 4px 16px rgba(0,0,0,.14);font-size:13px}
.chat-view{height:100%;display:grid;grid-template-rows:58px minmax(0,1fr) auto auto}
.chat-head{height:58px}
.peer-button{min-width:0}
.peer-button strong{font-size:15px;line-height:18px}
.peer-button span{font-size:12px}
.info-panel{backdrop-filter:blur(18px)}
.main-menu{backdrop-filter:blur(18px)}
.message-row{display:flex;width:100%;margin:2px 0}
.message-row.in{justify-content:flex-start}
.message-row.out{justify-content:flex-end}
.message-row.in .bubble{border-bottom-left-radius:4px}
.message-row.out .bubble{border-bottom-right-radius:4px}
.bubble{min-width:62px}
.msg-meta{display:flex;align-items:center;justify-content:flex-end;gap:5px;font-size:10.5px;opacity:.72;margin-top:3px}
.file-preview{margin:0 clamp(8px,5vw,68px);padding:8px 12px;border-radius:10px 10px 0 0;background:#17212b;color:#aebdca;font-size:12px;border-bottom:1px solid #253544}
.info-actions button{min-height:48px}
@media(max-width:760px){
  .sidebar-head{padding-left:max(7px,env(safe-area-inset-left));padding-right:max(7px,env(safe-area-inset-right))}
  .chat-view{grid-template-rows:56px minmax(0,1fr) auto auto}
  .chat-head{height:56px}
  .folder-tabs{padding-bottom:7px}
}

/* v3.1 workflow + customer details */
.status-dot{font-size:9px;text-transform:uppercase;letter-spacing:.04em;padding:3px 6px;border-radius:7px;background:#263847;color:#9db0bf;font-weight:800}
.status-dot.status-new{background:#3a2f16;color:#ffd36e}
.status-dot.status-open{background:#153927;color:#7fe2aa}
.status-dot.status-closed{background:#3b2630;color:#ff9caf}
.status-dot.status-archived{background:#26303a;color:#8fa3b5}
.customer-details{margin:0 12px 12px;background:#202b36;border-radius:12px;padding:4px 12px}
.detail-row{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:10px 0;border-bottom:1px solid #2a3a47;font-size:12px}
.detail-row:last-of-type{border-bottom:0}
.detail-row span{color:#8ea2b3}
.detail-row b{color:#e6edf2;text-align:right;overflow-wrap:anywhere;max-width:190px}
.detail-note{font-size:10px;line-height:1.45;color:#738a9c;padding:10px 0 8px}
.status-hint{font-size:10px;color:#7f95a7;margin:-3px 0 10px}
.save-chat-btn{width:100%;border:0;border-radius:9px;background:#3390ec;color:white;padding:11px 12px;font-weight:800;cursor:pointer;margin-top:2px}
.save-chat-btn:hover{background:#2783da}.save-chat-btn:disabled{opacity:.55;cursor:wait}
.save-help{font-size:10px;line-height:1.45;color:#7890a2;margin-top:8px}

/* v3.2 mobile app shell -------------------------------------------------- */
:root{--app-height:100dvh;--app-top:0px;--mobile-nav-h:68px;--safe-top:env(safe-area-inset-top,0px);--safe-bottom:env(safe-area-inset-bottom,0px)}
html,body{overscroll-behavior:none;overscroll-behavior-x:none}
body{touch-action:pan-y;-webkit-text-size-adjust:100%}
.tg-app{height:var(--app-height,100dvh);min-height:0;overflow:hidden}
.sidebar,.chat-pane,.chat-view{min-height:0}
.conversation-list,.messages,.info-panel,.notes-list,.quick-list{-webkit-overflow-scrolling:touch;overscroll-behavior:contain;scrollbar-gutter:stable}
.chat-pane:before{opacity:.32;background-image:radial-gradient(circle at 16px 18px,rgba(139,178,203,.22) 1px,transparent 1.2px),radial-gradient(circle at 55px 48px,rgba(139,178,203,.13) 1px,transparent 1.2px),linear-gradient(135deg,rgba(51,144,236,.045) 25%,transparent 25%,transparent 75%,rgba(51,144,236,.035) 75%);background-size:72px 72px,82px 82px,58px 58px}
.messages{scroll-behavior:smooth}
.bubble{border:1px solid rgba(255,255,255,.025);box-shadow:0 1px 2px rgba(0,0,0,.3)}
.message-row.in .bubble{background:#182735}
.message-row.out .bubble{background:#2d557b}
.msg-text{color:#f2f6f8;letter-spacing:.005em}
.preview{color:#9dafbd}
.conv-name{color:#f4f7f9}
.mobile-bottom-nav{display:none}
.drawer-scrim{position:absolute;inset:0;border:0;padding:0;background:rgba(0,0,0,.44);opacity:0;visibility:hidden;pointer-events:none;transition:opacity .2s ease,visibility .2s ease;z-index:25}
.drawer-scrim.open{opacity:1;visibility:visible;pointer-events:auto}
.main-menu{opacity:0;visibility:hidden;pointer-events:none;transform:translateY(-8px) scale(.985);transform-origin:top left;transition:opacity .16s ease,transform .16s ease,visibility .16s ease}
.main-menu.open{opacity:1;visibility:visible;pointer-events:auto;transform:none}

@media(max-width:760px){
  html,body{height:100%;width:100%;overflow:hidden!important;background:#101820!important}
  body{position:fixed;inset:0;width:100%;touch-action:pan-y;overscroll-behavior-x:none}
  input,textarea,select{font-size:16px!important}
  .tg-app{position:fixed;left:0;right:0;top:var(--app-top,0px);height:var(--app-height,100dvh);width:100%;display:block;overflow:hidden;background:#101820;contain:layout paint}

  /* Both screens stay mounted. Buttons switch screens; there is no page reload or swipe navigation. */
  .sidebar,.chat-pane{display:flex!important;position:absolute;inset:0;width:100%;height:100%;will-change:transform;transition:transform .24s cubic-bezier(.22,.78,.25,1),opacity .18s ease}
  .sidebar{flex-direction:column;transform:translate3d(0,0,0);z-index:5;background:linear-gradient(180deg,#182532 0%,#14202b 100%);border:0}
  .chat-pane{display:block!important;transform:translate3d(100%,0,0);z-index:6;background:#0d1721;pointer-events:none}
  .tg-app.chat-open .sidebar{display:flex!important;transform:translate3d(-8%,0,0);opacity:.72;pointer-events:none}
  .tg-app.chat-open .chat-pane{display:block!important;transform:translate3d(0,0,0);opacity:1;pointer-events:auto}
  .tg-app:not(.chat-open) .chat-pane{display:block!important;transform:translate3d(100%,0,0);pointer-events:none}

  .sidebar-head{height:calc(62px + var(--safe-top));min-height:calc(62px + var(--safe-top));padding:calc(8px + var(--safe-top)) 10px 8px;grid-template-columns:44px minmax(0,1fr);gap:7px;background:rgba(23,34,45,.96);backdrop-filter:blur(18px);-webkit-backdrop-filter:blur(18px);border-bottom:1px solid rgba(255,255,255,.055);z-index:10}
  .sidebar-head .compose-side{display:none}
  .search-wrap{height:42px;background:#22313e;border:1px solid rgba(255,255,255,.055)}
  .search-wrap input{font-size:16px!important}
  .folder-tabs{display:none}
  .list-tools{min-height:38px;padding:7px 13px;background:#17232e;border-top:0;border-bottom:1px solid rgba(255,255,255,.05);flex:none}
  .conversation-list{flex:1;min-height:0;overflow-y:auto;overflow-x:hidden;padding:4px 0 8px;background:linear-gradient(180deg,rgba(255,255,255,.012),transparent 130px)}
  .conversation{min-height:72px;padding:9px 12px;grid-template-columns:52px minmax(0,1fr) auto;border-bottom:1px solid rgba(255,255,255,.035)}
  .conversation:active{background:#243746}
  .conversation.active{background:#285073}
  .avatar{width:50px;height:50px;box-shadow:0 3px 12px rgba(0,0,0,.18)}
  .conv-name{font-size:15.5px}
  .preview{font-size:13.5px;line-height:1.3}
  .conv-time{font-size:11px}

  .mobile-bottom-nav{height:calc(var(--mobile-nav-h) + var(--safe-bottom));min-height:calc(var(--mobile-nav-h) + var(--safe-bottom));padding:5px 4px var(--safe-bottom);display:grid;grid-template-columns:repeat(5,1fr);align-items:start;background:rgba(18,29,39,.97);border-top:1px solid rgba(255,255,255,.07);backdrop-filter:blur(18px);-webkit-backdrop-filter:blur(18px);z-index:12}
  .mobile-bottom-nav button{height:58px;border:0;background:transparent;color:#8197a9;display:grid;grid-template-rows:30px 18px;place-items:center;padding:3px 2px;border-radius:11px;font-size:10.5px;font-weight:650;letter-spacing:.01em}
  .mobile-bottom-nav button svg{width:23px;height:23px;stroke-width:1.8}
  .mobile-bottom-nav button.active{color:#58aaf5;background:rgba(51,144,236,.09)}
  .mobile-bottom-nav button:active{transform:scale(.96)}

  .chat-view{height:100%;display:grid;grid-template-rows:auto minmax(0,1fr) auto auto;overflow:hidden}
  .chat-head{height:calc(58px + var(--safe-top));min-height:calc(58px + var(--safe-top));padding:calc(7px + var(--safe-top)) 6px 7px;background:rgba(23,34,45,.96);backdrop-filter:blur(18px);-webkit-backdrop-filter:blur(18px);border:0;border-bottom:1px solid rgba(255,255,255,.06);box-shadow:0 2px 12px rgba(0,0,0,.18)}
  .chat-head .round-btn{width:40px;height:40px}
  .chat-head .avatar.big{width:40px;height:40px}
  .peer-button strong{font-size:15px;color:#f3f7f9}
  .peer-button span{color:#91a7b7;font-size:11.5px}
  .messages{min-height:0;overflow-y:auto;overflow-x:hidden;padding:12px 8px 9px;scroll-padding-bottom:14px;background:linear-gradient(180deg,rgba(14,25,35,.12),rgba(14,25,35,.02))}
  .message-row{margin:3px 0}
  .bubble{max-width:88%;font-size:15px;line-height:1.38;padding:8px 10px 6px;border-radius:13px}
  .msg-meta{font-size:10px;margin-left:24px}
  .file-card{min-width:0;max-width:min(82vw,420px)}
  .media-block audio{min-width:0;width:min(78vw,320px)}

  .file-preview{flex:none;margin:0 7px 5px;width:auto;border:1px solid rgba(255,255,255,.06);background:#203242}
  .composer{position:relative;flex:none;grid-template-columns:42px 42px minmax(0,1fr) 48px;gap:1px;padding:7px 5px calc(7px + var(--safe-bottom));background:#101a24;border-top:1px solid rgba(255,255,255,.055);box-shadow:0 -5px 18px rgba(0,0,0,.12)}
  .composer textarea{min-height:44px;max-height:112px;font-size:16px!important;border:1px solid rgba(255,255,255,.055);background:#1a2936;padding:11px 14px;box-shadow:none}
  .composer-icon{width:42px;height:44px}
  .send-btn{width:44px;height:44px;margin:0 1px 0 2px;box-shadow:0 4px 14px rgba(0,0,0,.28)}

  /* Slide-over panels only open from buttons; no gesture handler is installed. */
  .drawer-scrim{position:fixed;inset:0;z-index:44;background:rgba(2,8,13,.58);backdrop-filter:blur(2px);-webkit-backdrop-filter:blur(2px)}
  .main-menu{position:fixed;left:0;top:0;bottom:0;right:auto;width:min(86vw,330px);max-width:330px;border:0;border-radius:0 18px 18px 0;padding:calc(12px + var(--safe-top)) 10px calc(14px + var(--safe-bottom));background:linear-gradient(180deg,#1b2a37,#14212c);box-shadow:18px 0 45px rgba(0,0,0,.38);z-index:50;opacity:1;visibility:visible;pointer-events:none;transform:translate3d(-105%,0,0);transition:transform .24s cubic-bezier(.22,.78,.25,1)}
  .main-menu.open{pointer-events:auto;transform:translate3d(0,0,0)}
  .menu-user{margin:4px 4px 14px;padding:10px;border-radius:13px;background:rgba(255,255,255,.045)}
  .main-menu button,.main-menu a{padding:13px 12px;border-radius:11px;font-size:15px}

  .info-panel{position:fixed;top:0;right:0;bottom:0;width:min(92vw,390px);height:100%;z-index:50;padding-bottom:var(--safe-bottom);background:linear-gradient(180deg,#1a2936,#14212c);transform:translate3d(105%,0,0);box-shadow:-16px 0 45px transparent;transition:transform .24s cubic-bezier(.22,.78,.25,1),box-shadow .24s ease}
  .info-panel.open{transform:translate3d(0,0,0);box-shadow:-16px 0 45px rgba(0,0,0,.38)}
  .info-panel>header{height:calc(58px + var(--safe-top));padding:calc(7px + var(--safe-top)) 10px 7px;background:rgba(24,37,48,.97);backdrop-filter:blur(18px);-webkit-backdrop-filter:blur(18px)}
  .info-profile{padding:20px 18px}
  .info-card,.info-actions,.security-note{background:#21313e;border:1px solid rgba(255,255,255,.045)}

  .tg-dialog{max-height:calc(var(--app-height) - 26px);overflow:hidden}
  .tg-dialog form{max-height:calc(var(--app-height) - 26px);display:flex;flex-direction:column}
  .notes-list,.quick-list{max-height:none;min-height:0;flex:1;overflow:auto}
}

/* v3.2.1 mobile Chat Info interaction + scrolling hotfix ---------------- */
@media (max-width:760px){
  /* Keep the app shell fixed, but let the actual scrolling surfaces own touch scrolling. */
  body{touch-action:none!important}
  .tg-app{contain:none!important}
  .conversation-list,.messages,.info-panel,.main-menu,.notes-list,.quick-list{
    touch-action:pan-y!important;
    -webkit-overflow-scrolling:touch!important;
  }

  /* The Chat Info drawer lives inside the app shell. Absolute positioning is more reliable
     than nested position:fixed on iOS/Android PWAs and prevents the scrim from stealing taps. */
  .info-panel{
    position:absolute!important;
    top:0!important;
    right:0!important;
    bottom:0!important;
    left:auto!important;
    width:min(92vw,390px)!important;
    height:100%!important;
    min-height:0!important;
    max-height:100%!important;
    overflow-y:auto!important;
    overflow-x:hidden!important;
    overscroll-behavior-y:contain!important;
    scrollbar-gutter:auto!important;
    z-index:70!important;
    pointer-events:none!important;
    padding-bottom:calc(28px + var(--safe-bottom))!important;
  }
  .info-panel.open{
    pointer-events:auto!important;
  }
  .info-panel>header{
    position:sticky!important;
    top:0!important;
    z-index:72!important;
    flex:0 0 auto!important;
  }
  .info-panel select,
  .info-panel button,
  .info-panel a,
  .info-panel input,
  .info-panel textarea{
    pointer-events:auto!important;
    touch-action:manipulation!important;
  }
  .info-panel .customer-details,
  .info-panel .info-card,
  .info-panel .info-actions,
  .info-panel .security-note{
    position:relative;
    z-index:1;
  }
  .info-panel::after{
    content:"";
    display:block;
    width:100%;
    height:calc(22px + var(--safe-bottom));
    flex:none;
  }

  .info-scrim{
    position:absolute!important;
    inset:0!important;
    z-index:60!important;
    touch-action:none!important;
  }
  .menu-scrim{z-index:60!important}
  .main-menu{z-index:70!important;overflow-y:auto!important;overscroll-behavior-y:contain!important}

  /* Larger hit targets for the controls shown in Chat Info. */
  .info-card select{min-height:46px!important;width:100%!important}
  .save-chat-btn{min-height:46px!important}
  .info-actions button{min-height:50px!important}
}


/* v3.2.2 universal drawer + settings scroll hotfix */

/* Desktop/PC: the old drawer scrim had a higher z-index than Chat Info.
   Keep the scrim behind the drawer, and make the drawer itself the scroll surface. */
.info-scrim{
  z-index:45!important;
}
.info-panel{
  z-index:50!important;
  overflow-y:auto!important;
  overflow-x:hidden!important;
  overscroll-behavior-y:contain!important;
  -webkit-overflow-scrolling:touch!important;
  scroll-padding-bottom:32px;
  pointer-events:none!important;
}
.info-panel.open{
  pointer-events:auto!important;
}
.info-panel>header{
  position:sticky!important;
  top:0!important;
  z-index:55!important;
}
.info-panel select,
.info-panel button,
.info-panel a,
.info-panel input,
.info-panel textarea{
  pointer-events:auto!important;
}

@media (min-width:761px){
  .info-panel{
    top:0!important;
    right:0!important;
    bottom:0!important;
    height:auto!important;
    max-height:100%!important;
    min-height:0!important;
    padding-bottom:28px!important;
  }
  .info-panel::after{
    content:"";
    display:block;
    height:24px;
    width:100%;
  }
}

@media (max-width:760px){
  /* Chat Info: independent full-height scroll area inside the app. */
  .info-panel{
    position:absolute!important;
    top:0!important;
    right:0!important;
    bottom:0!important;
    left:auto!important;
    height:auto!important;
    min-height:0!important;
    max-height:none!important;
    overflow-y:auto!important;
    overflow-x:hidden!important;
    touch-action:pan-y!important;
    overscroll-behavior-y:contain!important;
    padding-bottom:calc(44px + env(safe-area-inset-bottom,0px))!important;
  }
  .info-panel::after{
    content:"";
    display:block;
    height:calc(34px + env(safe-area-inset-bottom,0px));
    width:100%;
  }
  .info-scrim{
    position:absolute!important;
    inset:0!important;
    z-index:45!important;
  }

  /* Slide-out menu also owns its own vertical scrolling. */
  .main-menu{
    max-height:100%!important;
    overflow-y:auto!important;
    overflow-x:hidden!important;
    touch-action:pan-y!important;
    -webkit-overflow-scrolling:touch!important;
  }

  /* The general mobile app intentionally fixes <body>, but Settings is a normal page.
     Make Settings itself a scroll container so Operators / Quick replies / Audit can
     be reached all the way to the bottom on iPhone, Android and installed PWA. */
  body.settings-body{
    position:fixed!important;
    inset:0!important;
    width:100%!important;
    height:100%!important;
    min-height:0!important;
    overflow-y:auto!important;
    overflow-x:hidden!important;
    touch-action:pan-y!important;
    overscroll-behavior-y:contain!important;
    -webkit-overflow-scrolling:touch!important;
    background:#0e1621!important;
  }
  body.settings-body .settings-app{
    width:100%!important;
    min-height:100dvh!important;
    height:auto!important;
    overflow:visible!important;
  }
  body.settings-body .settings-top{
    position:sticky!important;
    top:0!important;
    z-index:20!important;
    padding-top:calc(8px + env(safe-area-inset-top,0px))!important;
    height:calc(74px + env(safe-area-inset-top,0px))!important;
  }
  body.settings-body .settings-content{
    margin-top:16px!important;
    padding-bottom:calc(90px + env(safe-area-inset-bottom,0px))!important;
  }
}


/* v3.3 message activity / receipt UI
   ✓  = Telegram Bot API accepted the outbound message.
   ✓✓ = the customer became active after that message; NOT a true Telegram read receipt. */
.delivery-check{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  min-width:14px;
  margin-left:1px;
  font-weight:800;
  letter-spacing:-2px;
  font-size:12px;
  line-height:1;
  user-select:none;
}
.delivery-check.sent{color:#a9bdd0;letter-spacing:0}
.delivery-check.activity-after{color:#57b8ff}
#customerMeta{font-weight:500;color:#89a5bb}

/* v4.0 support-suite UI */
.v4{--accent:#3390ec;--panel:#17212b;--panel2:#202b36;--text:#f3f7fa;--muted:#91a5b7;--border:rgba(255,255,255,.075)}
.hidden{display:none!important}.muted{color:#8296a8}.empty-list{padding:34px 18px;text-align:center;color:#8296a8}
.notification-head{position:relative}.menu-badge{position:absolute;top:-2px;right:-3px;min-width:17px;height:17px;padding:0 4px;border-radius:10px;background:#e64d5f;color:#fff;font-size:10px;display:grid;place-items:center}
.conv-name-row{display:flex;align-items:center;gap:6px;min-width:0}.conv-bottom{display:flex;align-items:center;gap:5px;min-height:18px;overflow:hidden;margin-top:3px}.answered{color:#7f95a8;font-size:11px;white-space:nowrap}.conv-side{min-width:72px}.priority-badge{display:inline-flex;align-items:center;border-radius:6px;padding:2px 5px;font-size:9px;font-weight:800;letter-spacing:.04em;white-space:nowrap}.priority-low{background:#33414f;color:#bac8d4}.priority-normal{background:#203e55;color:#75c2ff}.priority-high{background:#5a431c;color:#ffc665}.priority-urgent{background:#5b2730;color:#ff8492}.sla-badge{font-size:9px;border-radius:5px;padding:2px 4px;background:#234131;color:#69d59a;white-space:nowrap}.sla-badge.overdue{background:#5a2830;color:#ff909c;animation:slaPulse 1.8s infinite}@keyframes slaPulse{50%{opacity:.65}}
.tag-pills{display:flex;flex-wrap:wrap;gap:5px}.tag-pill{display:inline-flex;align-items:center;gap:3px;border-radius:12px;padding:2px 7px;font-size:10px;background:#2a3a48;color:#d6e1e9;white-space:nowrap}.tag-pill button{border:0;background:transparent;color:inherit;padding:0 0 0 2px;cursor:pointer}.tag-green{background:#214637;color:#77daa9}.tag-blue{background:#203f57;color:#79c6ff}.tag-orange{background:#5b411f;color:#ffc46f}.tag-red{background:#582933;color:#ff95a0}.tag-purple{background:#43335c;color:#c7a8ff}.tag-gold{background:#51431d;color:#f2d36e}.tag-gray{background:#38414a;color:#bdc7d0}
.chat-head .priority-badge{margin-left:auto}.collision-banner{flex:0 0 auto;background:#4e3c1b;color:#ffd98c;padding:7px 14px;font-size:12px;border-bottom:1px solid rgba(255,255,255,.06);display:flex;gap:10px;flex-wrap:wrap}.pinned-banner{flex:0 0 auto;padding:7px 15px;background:#1d2d39;border-bottom:1px solid var(--border);font-size:12px;color:#b9cbd9;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.message-row{position:relative}.message-actions{align-self:center;display:flex;gap:3px;opacity:0;transition:.15s}.message-row:hover .message-actions{opacity:1}.message-actions button{border:0;background:rgba(23,33,43,.85);color:#a9bdcc;border-radius:16px;width:28px;height:28px;cursor:pointer}.message-row.out .message-actions{order:-1}.bubble.is-pinned{outline:1px solid rgba(255,196,80,.45)}.pin-mark{position:absolute;top:3px;right:6px;font-size:10px}.quote-preview{border-left:3px solid #58a8ea;background:rgba(0,0,0,.1);padding:5px 7px;margin-bottom:5px;border-radius:4px;display:flex;flex-direction:column;font-size:11px}.quote-preview b{color:#69b7f4}.quote-preview span{opacity:.82}.reaction-row{display:flex;gap:4px;margin-top:4px}.reaction-chip{border-radius:11px;background:rgba(48,144,236,.18);border:1px solid rgba(48,144,236,.32);padding:1px 5px;font-size:13px}.flash .bubble{animation:flashMessage 1.1s}@keyframes flashMessage{0%,100%{box-shadow:none}50%{box-shadow:0 0 0 3px rgba(255,205,75,.55)}}
.reply-bar,.voice-preview{flex:0 0 auto;display:flex;align-items:center;justify-content:space-between;gap:12px;background:#1b2934;border-top:1px solid var(--border);padding:7px 12px;color:#d7e3ec;font-size:12px}.reply-bar>div{display:flex;flex-direction:column;min-width:0}.reply-bar b{color:#5eafea}.reply-bar span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.reply-bar button,.voice-preview button{border:0;background:transparent;color:#8eb3ce;cursor:pointer}.voice-btn.recording{background:#c64a57!important;color:white!important;animation:recPulse 1s infinite}@keyframes recPulse{50%{transform:scale(.92);opacity:.78}}
.emoji-menu{position:fixed;z-index:1200;background:#202d38;border:1px solid rgba(255,255,255,.1);box-shadow:0 12px 35px rgba(0,0,0,.38);border-radius:18px;padding:7px;display:flex;gap:2px}.emoji-menu button{border:0;background:transparent;font-size:21px;padding:6px;cursor:pointer;border-radius:10px}.emoji-menu button:hover{background:rgba(255,255,255,.08)}
.info-panel{display:flex!important;flex-direction:column!important;overflow:hidden!important;z-index:1002!important}.info-panel>header{position:relative!important;flex:0 0 auto!important;z-index:3;background:#17212b}.info-scroll{flex:1 1 auto;min-height:0;overflow-y:auto!important;overflow-x:hidden!important;-webkit-overflow-scrolling:touch;overscroll-behavior:contain;padding-bottom:max(40px,env(safe-area-inset-bottom))}.info-card h3{margin:0 0 12px;font-size:14px}.info-card input,.info-card textarea,.info-card select,.menu-select select{width:100%;box-sizing:border-box;background:#101a23;border:1px solid rgba(255,255,255,.1);color:#eaf2f7;border-radius:9px;padding:10px 11px;margin-top:5px}.info-card label{display:block;color:#91a5b7;font-size:11px;margin:10px 0}.call-row{padding:0 16px 12px}.call-btn{display:block;text-align:center;text-decoration:none;background:#2f8ed9;color:#fff;border-radius:10px;padding:10px;font-weight:700}.mini-list{display:flex;flex-direction:column;gap:6px}.mini-row,.case-row{display:flex;justify-content:space-between;gap:8px;padding:8px;border-radius:8px;background:#111d26;color:#d8e2ea;border:0;text-align:left}.mini-row>div,.case-row>div:first-child{display:flex;flex-direction:column;min-width:0}.mini-row span,.case-row span,.case-meta{font-size:10px;color:#8498aa}.mini-row button{align-self:center}.pin-link{width:100%;cursor:pointer}.case-row{flex-direction:column}.save-chat-btn{width:100%}.info-actions{display:flex;flex-direction:column;gap:7px;padding:8px 0}.info-actions button{width:100%}
.main-menu{overflow-y:auto!important;-webkit-overflow-scrolling:touch;overscroll-behavior:contain;max-height:calc(var(--app-height,100vh) - 12px)}.menu-select{display:block;padding:7px 16px;color:#8fa5b6;font-size:11px}.menu-select select{margin-top:4px}.notification-list{display:flex;flex-direction:column;gap:5px;max-height:60vh;overflow:auto}.notification-item{border:0;background:#17242e;color:#dce7ef;text-align:left;padding:10px;border-radius:8px;display:flex;flex-direction:column;cursor:pointer}.notification-item.unread{background:#20384a;border-left:3px solid #3390ec}.notification-item span{font-size:12px}.notification-item small{color:#8296a8;margin-top:4px}.dialog-search{width:calc(100% - 24px);margin:8px 12px;padding:9px;border-radius:9px;border:1px solid rgba(255,255,255,.09);background:#111b24;color:#fff}.dialog-toolbar{padding:5px 12px;text-align:right}.dialog-toolbar button{background:transparent;border:0;color:#62b0ec;cursor:pointer}
.settings-body,.dashboard-body,.security-body{overflow:auto!important;position:static!important;min-height:100vh;height:auto!important;background:#0e1621;color:#e8eff4}.settings-body .settings-app,.dashboard-shell,.security-shell{min-height:100vh;height:auto;overflow:visible}.settings-content{padding-bottom:70px}.settings-card p{color:#859aab}.form-grid select,.form-grid input,.form-grid textarea{box-sizing:border-box}
.dashboard-shell,.security-shell{max-width:1320px;margin:auto;padding:18px}.page-top{display:flex;align-items:center;gap:12px;position:sticky;top:0;z-index:20;background:rgba(14,22,33,.95);backdrop-filter:blur(12px);padding:12px 0}.page-top h1{margin:0;font-size:22px}.page-top p{margin:2px 0 0;color:#879aab}.dashboard-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.metric-card,.dash-card{background:#17212b;border:1px solid rgba(255,255,255,.06);border-radius:14px;padding:15px}.metric-card span{display:block;color:#8ca0b2;font-size:12px}.metric-card b{font-size:28px}.dash-card{margin-top:14px}.dash-card h2{margin:0 0 12px;font-size:16px}.data-table{width:100%;border-collapse:collapse}.data-table th,.data-table td{padding:9px;border-bottom:1px solid rgba(255,255,255,.06);text-align:left;font-size:12px}.data-table th{color:#8196a8}.availability-online{color:#5ed49b}.availability-busy{color:#ff7d8b}.availability-away{color:#f4c968}.availability-offline{color:#8795a1}.security-stat-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.session-card,.security-event{background:#17212b;border:1px solid rgba(255,255,255,.06);border-radius:10px;padding:11px;margin:7px 0;display:flex;justify-content:space-between;gap:12px}.session-card small,.security-event small{color:#8296a8}.danger-btn{background:#682e38;color:#fff;border:0;border-radius:7px;padding:7px 10px;cursor:pointer}
@media(max-width:900px){.dashboard-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.security-stat-grid{grid-template-columns:1fr}.data-scroll{overflow-x:auto}.data-table{min-width:720px}}
@media(max-width:760px){.chat-head .priority-badge{font-size:8px;margin-left:2px}.message-actions{opacity:.75}.message-actions button{width:26px;height:26px}.info-scroll{padding-bottom:calc(90px + env(safe-area-inset-bottom))}.dashboard-shell,.security-shell{padding:10px}.dashboard-grid{grid-template-columns:1fr 1fr}.metric-card b{font-size:23px}.main-menu{padding-bottom:calc(80px + env(safe-area-inset-bottom))}.conversation .priority-badge{display:none}}
.hours-grid{display:flex;flex-direction:column;gap:7px;margin:12px 0}.hours-row{display:grid;grid-template-columns:minmax(110px,1fr) 100px 130px 24px 130px;gap:8px;align-items:center;padding:8px 10px;background:#111b24;border-radius:9px}.hours-row label{margin:0}.hours-row input[type=time]{background:#0c151d;color:#eef5fa;border:1px solid rgba(255,255,255,.1);border-radius:7px;padding:8px}.settings-grid{margin-bottom:12px}.admin-row select{background:#101a23;color:#eaf2f7;border:1px solid rgba(255,255,255,.1);border-radius:7px;padding:7px}.security-event pre{white-space:pre-wrap;word-break:break-word;color:#9db0bf;font-size:10px;max-width:800px}.page-top select{background:#17212b;color:#eef5fa;border:1px solid rgba(255,255,255,.1);border-radius:8px;padding:8px}.data-table a{color:#6eb7ee;text-decoration:none}
@media(max-width:700px){.hours-row{grid-template-columns:1fr 80px 1fr 18px 1fr;font-size:11px}.hours-row input[type=time]{padding:6px 3px}.settings-content{padding-left:8px;padding-right:8px}.settings-card{overflow:visible}}


/* v4.1 mobile composer + long-press message action update */
.composer{grid-template-columns:44px 44px 44px minmax(0,1fr) 50px;column-gap:2px}
.voice-btn .tg-mic-icon{width:23px;height:23px;fill:currentColor;stroke:none}
.voice-btn .voice-stop{display:none;font-size:18px;line-height:1}
.voice-btn.recording .tg-mic-icon{display:none}
.voice-btn.recording .voice-stop{display:block}

@media(max-width:760px){
  /* Four clean composer columns: mic, attachment, text, send. Macros remain available by typing /. */
  .composer{grid-template-columns:44px 42px minmax(0,1fr) 48px!important;gap:3px!important;align-items:end;padding:7px 7px calc(7px + var(--safe-bottom))!important}
  .composer .quick-composer-btn{display:none!important}
  .composer .voice-btn{grid-column:1;width:44px;height:44px;color:#9fb2c2}
  .composer .attach{grid-column:2;width:42px;height:44px}
  .composer textarea{grid-column:3;min-width:0;width:100%;margin:0;border-radius:22px;padding:11px 14px!important}
  .composer .send-btn{grid-column:4;justify-self:end;width:44px;height:44px;margin:0!important}
  .composer .send-btn svg{width:22px;height:22px}

  /* Message rows no longer reserve a visible action column. */
  .messages{padding-left:8px!important;padding-right:8px!important}
  .message-row{position:relative;width:100%;display:flex;align-items:flex-end;margin:4px 0!important;min-height:0}
  .message-row.in{justify-content:flex-start}
  .message-row.out{justify-content:flex-end}
  .message-row .bubble{width:fit-content;max-width:min(86%,560px)!important;min-width:56px;flex:0 1 auto;padding:8px 10px 6px!important;border-radius:13px!important}
  .message-row.in .bubble{border-bottom-left-radius:4px!important}
  .message-row.out .bubble{border-bottom-right-radius:4px!important}
  .msg-text{word-break:break-word;overflow-wrap:anywhere}
  .msg-meta{margin-left:18px!important;white-space:nowrap}

  /* Reply / reaction / pin are completely hidden until a deliberate press-and-hold. */
  .message-actions,
  .message-row:hover .message-actions{position:fixed!important;left:50%!important;right:auto!important;bottom:calc(82px + var(--safe-bottom))!important;top:auto!important;order:0!important;display:flex!important;gap:8px!important;align-items:center!important;justify-content:center!important;width:auto!important;padding:7px 9px!important;border:1px solid rgba(255,255,255,.10);border-radius:22px;background:rgba(28,42,54,.98);box-shadow:0 10px 32px rgba(0,0,0,.42);backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);opacity:0!important;visibility:hidden!important;pointer-events:none!important;transform:translate(-50%,12px) scale(.96)!important;transition:opacity .14s ease,transform .14s ease,visibility .14s ease;z-index:1205!important}
  .message-row.actions-open .message-actions{opacity:1!important;visibility:visible!important;pointer-events:auto!important;transform:translate(-50%,0) scale(1)!important}
  .message-actions button{width:38px!important;height:38px!important;border-radius:50%!important;background:#223441!important;color:#d5e3ed!important;font-size:18px!important;display:grid;place-items:center}
  .message-actions button:active{background:#2d4b61!important;transform:scale(.94)}
}

/* v4.2 mobile conversation priority + bottom navigation polish */
.conv-priority-mobile{display:none}
.conv-priority-desktop{display:inline-flex;min-width:0}

@media(max-width:760px){
  :root{--mobile-nav-h:66px}

  /* Give priority its own stable column between customer details and SLA/status. */
  .conversation{
    grid-template-columns:52px minmax(0,1fr) 60px 78px!important;
    column-gap:8px!important;
    min-height:76px!important;
    padding:9px 10px!important;
  }
  .conv-main{min-width:0!important}
  .conv-priority-desktop{display:none!important}
  .conv-priority-mobile{
    display:flex!important;
    align-items:center;
    justify-content:center;
    align-self:center;
    min-width:0;
  }
  .conversation .conv-priority-mobile .priority-badge{
    display:inline-flex!important;
    align-items:center;
    justify-content:center;
    min-width:50px;
    max-width:58px;
    min-height:22px;
    padding:4px 7px!important;
    border-radius:999px!important;
    font-size:8.5px!important;
    line-height:1!important;
    font-weight:850!important;
    letter-spacing:.045em!important;
    box-shadow:0 3px 10px rgba(0,0,0,.15);
  }
  .conversation .conv-priority-mobile .priority-low{background:#344452!important;color:#cad5dd!important}
  .conversation .conv-priority-mobile .priority-normal{background:#193e59!important;color:#76c8ff!important}
  .conversation .conv-priority-mobile .priority-high{background:#5f4318!important;color:#ffd06f!important}
  .conversation .conv-priority-mobile .priority-urgent{background:#622933!important;color:#ff9aa5!important}
  .conv-side{min-width:78px!important;gap:6px!important}
  .conv-side .status-dot{min-width:47px;text-align:center;justify-content:center}
  .conv-side .sla-badge{max-width:78px;overflow:hidden;text-overflow:ellipsis}

  /* Compact app-like bottom navigation with clean SVG icons. */
  .mobile-bottom-nav{
    height:calc(var(--mobile-nav-h) + var(--safe-bottom))!important;
    min-height:calc(var(--mobile-nav-h) + var(--safe-bottom))!important;
    padding:4px 6px var(--safe-bottom)!important;
    gap:2px!important;
    align-items:center!important;
    background:rgba(15,27,37,.985)!important;
    border-top:1px solid rgba(255,255,255,.075)!important;
    box-shadow:0 -8px 28px rgba(0,0,0,.22)!important;
    backdrop-filter:blur(22px)!important;
    -webkit-backdrop-filter:blur(22px)!important;
  }
  .mobile-bottom-nav button{
    position:relative;
    height:58px!important;
    min-width:0;
    padding:3px 2px!important;
    border-radius:13px!important;
    display:flex!important;
    flex-direction:column!important;
    align-items:center!important;
    justify-content:center!important;
    gap:2px!important;
    background:transparent!important;
    color:#7f95a7!important;
    font-size:10px!important;
    font-weight:700!important;
    line-height:1!important;
    -webkit-tap-highlight-color:transparent;
  }
  .mobile-bottom-nav .nav-icon{
    width:38px;
    height:29px;
    border-radius:15px;
    display:grid;
    place-items:center;
    transition:background .16s ease,color .16s ease,transform .12s ease;
  }
  .mobile-bottom-nav .nav-icon svg{
    width:22px!important;
    height:22px!important;
    stroke-width:1.85!important;
  }
  .mobile-bottom-nav .nav-label{
    display:block;
    height:13px;
    line-height:13px;
    white-space:nowrap;
  }
  .mobile-bottom-nav button.active{
    background:transparent!important;
    color:#6dbbff!important;
  }
  .mobile-bottom-nav button.active .nav-icon{
    background:rgba(51,144,236,.18);
    color:#65b8ff;
    box-shadow:inset 0 0 0 1px rgba(93,183,255,.08);
  }
  .mobile-bottom-nav button:active .nav-icon{transform:scale(.91)}
  .mobile-bottom-nav button:focus-visible{outline:2px solid rgba(92,181,255,.75);outline-offset:-2px}
}

@media(max-width:390px){
  .conversation{
    grid-template-columns:48px minmax(0,1fr) 52px 70px!important;
    column-gap:6px!important;
    padding-left:8px!important;
    padding-right:8px!important;
  }
  .conversation .avatar{width:46px;height:46px}
  .conversation .conv-priority-mobile .priority-badge{min-width:46px;max-width:52px;padding-left:5px!important;padding-right:5px!important;font-size:8px!important}
  .conv-side{min-width:70px!important}
  .mobile-bottom-nav{padding-left:3px!important;padding-right:3px!important}
  .mobile-bottom-nav button{font-size:9.5px!important}
}


/* v4.3 reliability fixes: Security/Sessions scrolling + save feedback */
.app-toast{position:fixed;left:50%;top:max(18px,env(safe-area-inset-top));z-index:5000;transform:translate(-50%,-18px);opacity:0;pointer-events:none;background:#244154;color:#eef8ff;border:1px solid rgba(255,255,255,.11);box-shadow:0 12px 35px rgba(0,0,0,.38);border-radius:12px;padding:10px 16px;font-size:13px;font-weight:700;transition:.18s ease;max-width:min(92vw,520px);text-align:center}.app-toast.show{opacity:1;transform:translate(-50%,0)}.app-toast.success{background:#214a39;color:#c9f7dd}.app-toast.error{background:#5b2c34;color:#ffd5da}
html.security-page{height:100%!important;min-height:100%!important;overflow:hidden!important;background:#0e1621!important}
html.security-page body.security-body{position:fixed!important;inset:0!important;width:100%!important;height:100%!important;min-height:0!important;max-height:none!important;overflow-y:scroll!important;overflow-x:hidden!important;touch-action:pan-y!important;overscroll-behavior-y:auto!important;-webkit-overflow-scrolling:touch!important;background:#0e1621!important}
html.security-page body.security-body .security-shell{display:block!important;width:100%!important;min-height:100%!important;height:auto!important;max-height:none!important;overflow:visible!important;padding-bottom:max(100px,calc(70px + env(safe-area-inset-bottom)))!important}
html.security-page body.security-body .page-top{position:sticky!important;top:0!important;z-index:50!important;padding-top:max(12px,env(safe-area-inset-top))!important}
html.security-page .session-card,html.security-page .security-event{min-width:0!important;overflow-wrap:anywhere!important;word-break:break-word!important}
html.security-page .session-card>div,html.security-page .security-event>div{min-width:0!important}
@media(max-width:760px){html.security-page body.security-body .security-shell{padding:8px 10px max(120px,calc(90px + env(safe-area-inset-bottom)))!important}.security-stat-grid{grid-template-columns:1fr!important}.session-card,.security-event{align-items:flex-start!important;flex-direction:column!important}.session-card .danger-btn{align-self:flex-end!important}.app-toast{top:max(10px,env(safe-area-inset-top));font-size:12px}}

/* v4.4 customer rating + agent performance */
.rating-card #ratingSummary{display:grid;grid-template-columns:minmax(280px,1.2fr) minmax(260px,1fr);gap:24px;align-items:center}
.rating-overall{display:flex;align-items:center;gap:18px;min-width:0}.rating-big{font-size:42px;font-weight:800;white-space:nowrap;color:#f4f7fa}.rating-big span,.rating-star{color:#f1c84b}.rating-overall b{font-size:16px}.rating-overall p{margin:5px 0;color:#92a5b6;font-size:12px}.rating-overall small{color:#6f8598}.rating-bars{display:flex;flex-direction:column;gap:8px}.rating-bar-row{display:grid;grid-template-columns:38px 1fr 34px;gap:8px;align-items:center;font-size:12px;color:#aebdca}.rating-bar{height:7px;border-radius:999px;background:#0e1922;overflow:hidden}.rating-bar i{display:block;height:100%;background:#f1c84b;border-radius:999px}.rating-bar-row b{text-align:right;color:#dbe6ee}.agent-rating{display:block;font-weight:800;color:#eaf2f7}.rating-sub{display:block;color:#8094a6;margin-top:2px}.dash-title-row{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.dash-title-row p{margin:3px 0 12px;color:#8196a8;font-size:11px}.agent-performance-table{min-width:980px}
@media(max-width:760px){.rating-card #ratingSummary{grid-template-columns:1fr;gap:16px}.rating-big{font-size:34px}.rating-overall{align-items:flex-start}.dashboard-grid{grid-template-columns:1fr 1fr}.metric-card{min-width:0}.metric-card b{font-size:20px}.rating-bar-row{grid-template-columns:34px 1fr 28px}}


/* v4.5 message visibility + Telegram-style hold-to-record voice */
.message-load-error{margin:auto;max-width:420px;padding:14px 16px;border-radius:12px;background:#48252b;border:1px solid rgba(255,120,130,.22);color:#ffdce0;text-align:center;display:grid;gap:5px}.message-load-error b{font-size:14px}.message-load-error span{font-size:12px;color:#eebec4}
.voice-btn{touch-action:none;-webkit-user-select:none;user-select:none}.voice-btn.recording{background:#e14f5d!important;color:#fff!important;box-shadow:0 0 0 7px rgba(225,79,93,.15)!important;transform:scale(1.04)}.voice-btn.sending{opacity:.58;pointer-events:none}.voice-preview:not(.hidden){background:#172633;color:#f2f6f8}.voice-preview #voiceStatus{font-weight:700}.voice-btn.recording .voice-stop{display:block!important}.voice-btn.recording .tg-mic-icon{display:none!important}
@media(max-width:760px){.voice-preview{padding:7px 12px!important;min-height:36px!important}.voice-preview button{display:none!important}.voice-btn.recording{animation:recPulse .85s ease-in-out infinite!important}}


/* v4.6 interface language switcher */
.lang-switcher{display:inline-flex;align-items:center;gap:2px;padding:3px;border:1px solid rgba(255,255,255,.09);border-radius:12px;background:rgba(10,20,29,.72);box-shadow:0 4px 14px rgba(0,0,0,.16);white-space:nowrap;flex:0 0 auto}
.lang-switcher .lang-globe{font-size:13px;line-height:1;padding:0 3px 0 4px;opacity:.78}
.lang-switcher button{appearance:none;border:0;background:transparent;color:#8296a8;font:700 10px/1 system-ui,-apple-system,"Segoe UI",sans-serif;letter-spacing:.04em;border-radius:8px;padding:7px 6px;min-width:28px;cursor:pointer;transition:background .16s,color .16s,transform .16s}
.lang-switcher button:hover{background:rgba(75,163,230,.12);color:#d8e9f7}
.lang-switcher button.active{background:#2b8bd7;color:#fff;box-shadow:0 2px 7px rgba(43,139,215,.25)}
.lang-switcher button:active{transform:scale(.96)}
.sidebar-head .lang-switcher-desktop{margin-left:2px}
.lang-switcher-menu{display:none;margin:4px 10px 12px;width:max-content}
.lang-switcher-page{margin-left:auto}
.dashboard-shell .page-top .lang-switcher-page{margin-left:8px}
.login-card{position:relative}
.lang-switcher-login{position:absolute;right:14px;top:14px}
.settings-top .lang-switcher-page,.page-top .lang-switcher-page{align-self:center}
@media(max-width:760px){
  .lang-switcher-desktop{display:none!important}
  .lang-switcher-menu{display:inline-flex;margin:8px 12px 12px;padding:4px;width:calc(100% - 24px);justify-content:center}
  .lang-switcher-menu .lang-globe{margin-right:5px}
  .lang-switcher-menu button{flex:1;max-width:82px;padding:9px 10px;font-size:11px}
  .lang-switcher-page{margin-left:auto;transform:scale(.94);transform-origin:right center}
  .settings-top,.page-top{gap:8px}
  .settings-top>div:not(.lang-switcher),.page-top>div:not(.lang-switcher){min-width:0;flex:1}
  .settings-top h1,.page-top h1{font-size:18px}
  .settings-top p,.page-top p{font-size:11px;line-height:1.25}
  .login-card{padding-top:58px}
  .lang-switcher-login{top:12px;right:12px}
}
@media(max-width:420px){
  .lang-switcher-page .lang-globe{display:none}
  .lang-switcher-page button{min-width:25px;padding:7px 5px}
  .dashboard-shell .page-top #periodSelect{max-width:84px;font-size:11px;padding-left:7px;padding-right:20px}
}

/* v4.7 settings-only language preference + full responsive pass ---------------- */
/* Language is intentionally configured only from Settings. */
.language-settings-layout{display:flex;align-items:center;justify-content:space-between;gap:22px;min-width:0}
.language-settings-copy{min-width:0;flex:1}
.language-settings-copy h2{margin-bottom:6px}
.language-settings-copy p{margin:0;max-width:680px;line-height:1.45}
.language-settings-controls{display:grid;grid-template-columns:minmax(180px,240px) auto;gap:9px 10px;align-items:end;flex:0 1 470px;min-width:0}
.language-settings-controls label{display:grid;gap:6px;color:#91a5b6;font-size:12px;min-width:0}
.language-settings-controls select{width:100%;min-height:43px}
.language-settings-controls .btn{min-height:43px;white-space:nowrap}
.language-save-status{grid-column:1/-1;min-height:16px;color:#73d6a2;font-size:11px;font-weight:700;text-align:right}

/* Every major flex/grid child must be allowed to shrink instead of forcing viewport overflow. */
.tg-app,.sidebar,.sidebar-head,.chat-pane,.chat-view,.chat-head,.peer-button,.messages,.composer,
.settings-app,.settings-content,.settings-card,.form-grid,.admin-row,.dashboard-shell,.security-shell,
.page-top,.dash-card,.metric-card,.data-scroll,.session-card,.security-event,.login-shell,.login-card{min-width:0}
.settings-card input,.settings-card select,.settings-card textarea,.info-panel input,.info-panel select,.info-panel textarea{max-width:100%;width:100%}
img,video{max-width:100%}
.data-scroll{width:100%;max-width:100%;overflow-x:auto;overflow-y:hidden;-webkit-overflow-scrolling:touch;overscroll-behavior-x:contain}

/* Large desktop / laptop sizes. */
@media(min-width:761px){
  .tg-app{grid-template-columns:clamp(300px,27vw,390px) minmax(0,1fr)}
  .messages{padding-left:clamp(18px,4vw,90px);padding-right:clamp(18px,4vw,90px)}
  .composer{padding-left:clamp(12px,3.5vw,68px);padding-right:clamp(12px,3.5vw,68px)}
  .info-panel{width:clamp(320px,30vw,390px)}
  .settings-content{width:min(1180px,100%);grid-template-columns:repeat(2,minmax(0,1fr))}
  .dashboard-shell,.security-shell{width:min(1320px,100%)}
}

/* Compact laptops and tablets in landscape. */
@media(min-width:761px) and (max-width:1100px){
  .tg-app{grid-template-columns:300px minmax(0,1fr)}
  .sidebar-head{grid-template-columns:42px minmax(0,1fr) 42px;padding-left:7px;padding-right:7px}
  .folder-tabs button{padding-left:8px;padding-right:8px;font-size:12px}
  .conversation{grid-template-columns:48px minmax(0,1fr) auto;padding-left:8px;padding-right:8px;gap:8px}
  .conversation .avatar{width:46px;height:46px}
  .bubble{max-width:84%}
  .chat-head{padding-left:8px;padding-right:8px;gap:7px}
  .chat-head-actions .round-btn{width:38px;height:38px}
  .info-panel{width:min(360px,42vw)}
  .settings-content{grid-template-columns:1fr;max-width:850px}
  .settings-card.span-all{grid-column:auto}
  .dashboard-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
}

/* Settings/dashboard/security pages: natural document scrolling at every size. */
.settings-body,.dashboard-body,.security-body{width:100%;max-width:100%;overflow-x:hidden!important}
.settings-content,.dashboard-shell,.security-shell{box-sizing:border-box}
.settings-content{gap:14px}
.settings-card{overflow:hidden}
.form-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
.admin-row>div{min-width:0}
.admin-row>div:last-child{display:flex;flex-wrap:wrap;gap:6px;justify-content:flex-end}
.page-top>div{min-width:0;flex:1}
.page-top h1,.page-top p{overflow-wrap:anywhere}

/* Mobile + portrait tablets: fixed app shell, individually scrollable panes. */
@media(max-width:760px){
  :root{--safe-top:env(safe-area-inset-top,0px);--safe-bottom:env(safe-area-inset-bottom,0px)}
  html,body{max-width:100%;overflow-x:hidden!important}
  .tg-app{width:100vw;max-width:100vw}
  .sidebar,.chat-pane{width:100%;max-width:100%}
  .sidebar-head{grid-template-columns:42px minmax(0,1fr)!important;padding-left:max(7px,var(--safe-left,0px));padding-right:max(7px,var(--safe-right,0px))}
  .search-wrap{min-width:0;padding-left:11px;padding-right:11px}
  .search-wrap input{min-width:0;width:100%}
  .list-tools{padding-left:11px;padding-right:11px}

  .conversation{grid-template-columns:50px minmax(0,1fr) 56px 72px!important;column-gap:7px!important;padding:9px 9px!important;min-height:74px!important}
  .conversation .avatar{width:48px;height:48px}
  .conv-name{font-size:15px}.preview{font-size:12.8px}.answered{font-size:10.5px}
  .conversation .conv-priority-mobile .priority-badge{min-width:48px;max-width:56px;padding:4px 5px!important;font-size:8px!important}
  .conv-side{min-width:0!important;width:72px!important}.conv-side .sla-badge{max-width:72px}

  .chat-head{gap:6px!important;padding-left:5px!important;padding-right:5px!important}
  .chat-head .round-btn{flex:0 0 38px;width:38px!important;height:38px!important}
  .chat-head .avatar.big{flex:0 0 38px;width:38px!important;height:38px!important}
  .chat-head .priority-badge{flex:0 0 auto;max-width:60px;overflow:hidden;text-overflow:ellipsis}
  .chat-head-actions{flex:0 0 auto;gap:0}
  .peer-button{min-width:0}
  .peer-button strong{font-size:14.5px}.peer-button span{font-size:11px}

  .messages{padding:10px 7px 9px!important;max-width:100%;scrollbar-width:thin}
  .message-row .bubble{max-width:88%!important;font-size:14.5px;line-height:1.4}
  .media-block,.file-card{max-width:min(82vw,420px)!important}
  .media-block audio{width:min(78vw,320px)!important;max-width:100%}

  .composer{grid-template-columns:42px 40px minmax(0,1fr) 46px!important;gap:2px!important;width:100%;max-width:100%;padding-left:6px!important;padding-right:6px!important}
  .composer .voice-btn{width:42px!important}.composer .attach{width:40px!important}.composer .send-btn{width:44px!important;height:44px!important}
  .composer textarea{min-width:0!important;width:100%!important;max-width:100%!important}

  .info-panel{width:min(94vw,400px)!important;max-width:100vw!important}
  .info-scroll{width:100%;max-width:100%;overflow-x:hidden}
  .info-card,.info-actions,.security-note{margin-left:10px;margin-right:10px}
  .detail-row{gap:12px}.detail-row b{max-width:62%;text-align:right;overflow-wrap:anywhere}
  .main-menu{width:min(88vw,340px)!important;max-width:340px!important}
  .tg-dialog,.tg-dialog.small{width:calc(100vw - 18px)!important;max-width:520px;max-height:calc(100dvh - 18px)!important;margin:auto}
  .tg-dialog form{max-height:calc(100dvh - 18px)!important}

  body.settings-body{overflow-y:auto!important;overflow-x:hidden!important}
  body.settings-body .settings-top{height:auto!important;min-height:68px!important;padding:calc(8px + var(--safe-top)) 10px 8px!important;align-items:center}
  body.settings-body .settings-top>div{min-width:0;flex:1}
  body.settings-body .settings-top h1{font-size:18px;white-space:normal}
  body.settings-body .settings-top p{font-size:11px;line-height:1.3;white-space:normal}
  body.settings-body .settings-content{display:grid!important;grid-template-columns:1fr!important;width:100%!important;max-width:100%!important;margin:10px 0 0!important;padding:0 10px calc(100px + var(--safe-bottom))!important;gap:10px!important}
  .settings-card,.settings-card.span-all{grid-column:auto!important;width:100%;padding:14px!important;border-radius:12px}
  .settings-card h2{font-size:16px;margin-bottom:11px}
  .form-grid,.settings-grid{grid-template-columns:1fr!important;gap:9px!important}
  .form-grid .span2{grid-column:auto!important}
  .form-grid .btn,.settings-card>.btn{width:100%}
  .admin-row{align-items:stretch!important;flex-direction:column!important;gap:8px!important;padding:10px 2px!important}
  .admin-row>div:last-child{justify-content:flex-start!important;width:100%}
  .admin-row button,.admin-row select{min-height:40px}
  .hours-row{grid-template-columns:1fr auto 1fr!important;gap:7px!important;padding:9px!important}
  .hours-row>b{grid-column:1/3}.hours-row>label{grid-column:3;justify-self:end}.hours-row>.hour-from{grid-column:1}.hours-row>span{grid-column:2;align-self:center}.hours-row>.hour-to{grid-column:3}
  .language-settings-layout{flex-direction:column;align-items:stretch;gap:12px}
  .language-settings-controls{grid-template-columns:minmax(0,1fr) auto;flex:none;width:100%}
  .language-save-status{text-align:left}

  .dashboard-shell,.security-shell{width:100%!important;max-width:100%!important;padding:8px 10px calc(100px + var(--safe-bottom))!important;overflow-x:hidden!important}
  .page-top{display:grid!important;grid-template-columns:42px minmax(0,1fr) auto;gap:8px!important;padding:calc(8px + var(--safe-top)) 0 8px!important;align-items:center}
  .page-top .round-btn{width:40px;height:40px}
  .page-top h1{font-size:18px!important;line-height:1.2}.page-top p{font-size:11px!important;line-height:1.3}
  .page-top #periodSelect{margin-left:0!important;max-width:88px!important;font-size:11px!important;padding:8px 24px 8px 8px!important}
  .dashboard-grid{grid-template-columns:repeat(2,minmax(0,1fr))!important;gap:8px!important}
  .metric-card,.dash-card{padding:12px!important;border-radius:12px}
  .metric-card b{font-size:21px!important;overflow-wrap:anywhere}
  .dash-title-row{flex-direction:column;gap:2px}
  .rating-card #ratingSummary{grid-template-columns:1fr!important}
  .security-stat-grid{grid-template-columns:1fr!important;gap:8px!important}
  .session-card,.security-event{width:100%;max-width:100%;overflow:hidden;flex-direction:column!important;align-items:stretch!important}
  .security-event pre{max-width:100%!important;overflow:auto}
  .audit-row{grid-template-columns:1fr!important;gap:4px!important}

  .login-shell{min-height:100dvh;padding:max(14px,var(--safe-top)) 12px max(14px,var(--safe-bottom));align-items:center}
  .login-card{width:min(100%,420px)!important;padding:22px 18px!important;border-radius:16px}
}

/* Small phones: 320-420px wide. */
@media(max-width:420px){
  .conversation{grid-template-columns:44px minmax(0,1fr) 48px 64px!important;column-gap:5px!important;padding-left:6px!important;padding-right:6px!important}
  .conversation .avatar{width:43px;height:43px}.conv-name{font-size:14px}.preview{font-size:12px}
  .conversation .conv-priority-mobile .priority-badge{min-width:43px!important;max-width:48px!important;font-size:7.4px!important;padding:4px!important}
  .conv-side{width:64px!important}.conv-side .sla-badge{max-width:64px!important;font-size:8px}.conv-time{font-size:10px}
  .mobile-bottom-nav{padding-left:2px!important;padding-right:2px!important;gap:0!important}
  .mobile-bottom-nav button{font-size:9px!important;padding-left:0!important;padding-right:0!important}.mobile-bottom-nav .nav-icon{width:34px}.mobile-bottom-nav .nav-icon svg{width:20px!important;height:20px!important}
  .composer{grid-template-columns:39px 38px minmax(0,1fr) 43px!important;padding-left:4px!important;padding-right:4px!important}
  .composer .voice-btn{width:39px!important}.composer .attach{width:38px!important}.composer .send-btn{width:42px!important;height:42px!important}.composer textarea{padding-left:12px!important;padding-right:12px!important}
  .message-row .bubble{max-width:91%!important;font-size:14px}
  .info-panel{width:100vw!important;border-radius:0!important}
  .main-menu{width:92vw!important}
  .language-settings-controls{grid-template-columns:1fr!important}
  .language-settings-controls .btn{width:100%}
  .dashboard-grid{grid-template-columns:1fr!important}
  .page-top{grid-template-columns:40px minmax(0,1fr) auto}
  .page-top p{display:none}
}

/* Very narrow phones / split-screen. */
@media(max-width:350px){
  .conversation{grid-template-columns:40px minmax(0,1fr) 44px 58px!important;column-gap:4px!important}
  .conversation .avatar{width:39px;height:39px;font-size:13px}
  .conversation .conv-priority-mobile .priority-badge{min-width:40px!important;max-width:44px!important;font-size:6.8px!important}
  .conv-side{width:58px!important}.conv-side .sla-badge{max-width:58px!important}
  .composer{grid-template-columns:37px 36px minmax(0,1fr) 40px!important;gap:1px!important}
  .composer .voice-btn{width:37px!important}.composer .attach{width:36px!important}.composer .send-btn{width:40px!important;height:40px!important}
  .mobile-bottom-nav .nav-label{font-size:8.3px}
  .settings-card{padding:12px!important}
}

/* Short landscape phone screens. Keep controls reachable while maximizing chat height. */
@media(max-height:520px) and (orientation:landscape){
  .sidebar-head{height:52px!important;min-height:52px!important;padding-top:5px!important;padding-bottom:5px!important}
  .chat-head{height:52px!important;min-height:52px!important;padding-top:5px!important;padding-bottom:5px!important}
  .mobile-bottom-nav{--mobile-nav-h:56px;height:calc(56px + var(--safe-bottom))!important;min-height:calc(56px + var(--safe-bottom))!important}
  .mobile-bottom-nav button{height:50px!important}.mobile-bottom-nav .nav-icon{height:25px}
  .messages{padding-top:7px!important}
  .info-panel>header{min-height:50px!important;height:50px!important;padding-top:5px!important;padding-bottom:5px!important}
  .info-profile{padding-top:12px!important;padding-bottom:12px!important}
}

/* ================================================================
   v4.8 — Live Performance mobile scroll reliability
   The dashboard is a full-screen app page, but the document itself
   must remain vertically pannable on Android/iOS/PWA.  Give it one
   dedicated vertical scroll owner instead of relying on body/html
   overflow inheritance from the chat application shell.
   ================================================================ */
html.dashboard-page{
  width:100%!important;
  height:100%!important;
  min-height:100%!important;
  overflow:hidden!important;
  background:#0e1621!important;
}
html.dashboard-page body.dashboard-body{
  position:fixed!important;
  inset:0!important;
  width:100%!important;
  height:100%!important;
  min-height:0!important;
  max-height:none!important;
  overflow-y:auto!important;
  overflow-x:hidden!important;
  -webkit-overflow-scrolling:touch!important;
  touch-action:pan-y!important;
  overscroll-behavior-y:auto!important;
  background:#0e1621!important;
}
html.dashboard-page body.dashboard-body .dashboard-shell{
  display:block!important;
  width:min(1320px,100%)!important;
  min-height:100%!important;
  height:auto!important;
  max-height:none!important;
  overflow:visible!important;
  box-sizing:border-box!important;
  padding-bottom:max(110px,calc(80px + env(safe-area-inset-bottom)))!important;
}
html.dashboard-page body.dashboard-body .page-top{
  position:sticky!important;
  top:0!important;
  z-index:60!important;
}
/* Horizontal report tables may pan sideways, while vertical swipes
   are allowed to continue scrolling the dashboard page. */
html.dashboard-page .data-scroll{
  width:100%!important;
  max-width:100%!important;
  overflow-x:auto!important;
  overflow-y:hidden!important;
  -webkit-overflow-scrolling:touch!important;
  touch-action:pan-x pan-y!important;
  overscroll-behavior-x:contain!important;
  overscroll-behavior-y:auto!important;
}
html.dashboard-page .dash-card,
html.dashboard-page .metric-card,
html.dashboard-page #dailyReports,
html.dashboard-page #ratingSummary{
  min-width:0!important;
  max-width:100%!important;
}
@media(max-width:760px){
  html.dashboard-page body.dashboard-body .dashboard-shell{
    padding:8px 10px max(130px,calc(100px + env(safe-area-inset-bottom)))!important;
  }
  html.dashboard-page body.dashboard-body .page-top{
    padding-top:max(8px,env(safe-area-inset-top))!important;
  }
  html.dashboard-page .dash-card{
    overflow:visible!important;
  }
  html.dashboard-page .data-scroll{
    margin-left:-2px;
    width:calc(100% + 4px)!important;
    padding-bottom:4px;
  }
}


/* ===== Local Knowledge Assistant v5.0 ===== */
.ai-state-pill,.ai-list-badge{display:inline-flex;align-items:center;justify-content:center;border-radius:999px;font-size:10px;font-weight:800;line-height:1;padding:5px 8px;white-space:nowrap;border:1px solid rgba(255,255,255,.08);background:#172b3a;color:#b9c8d3}.ai-pending{background:#3c3214;color:#ffd76b}.ai-handling{background:#123b2b;color:#75e0ad}.ai-suggestion{background:#153b59;color:#8bd2ff}.ai-human_needed{background:#4b2026;color:#ff9aa4}.ai-human{background:#253444;color:#d9e7f2}.ai-idle{background:#182733;color:#8196a7}.take-chat-btn{border:0;border-radius:10px;padding:9px 12px;background:#2f97e8;color:#fff;font-weight:800;cursor:pointer}.take-chat-btn:disabled{opacity:.6}.ai-assist-bar{margin:0 10px 8px;padding:10px 12px;border:1px solid #29465b;background:linear-gradient(135deg,#152733,#12212c);border-radius:14px;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px 12px;box-shadow:0 6px 18px rgba(0,0,0,.16)}.ai-assist-main{display:flex;align-items:center;gap:9px;min-width:0}.ai-assist-main>div{min-width:0;display:flex;flex-direction:column}.ai-assist-main span{font-size:12px;color:#8ea5b6;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ai-orb{width:30px;height:30px;flex:0 0 30px;display:grid;place-items:center;border-radius:50%;font-size:11px!important;font-weight:900;color:#fff!important;background:linear-gradient(135deg,#2b9cf0,#25c6a5)}.ai-assist-actions{display:flex;align-items:center;gap:6px}.ai-assist-actions button{border:1px solid #335469;background:#1b3241;color:#dceaf4;border-radius:9px;padding:7px 9px;cursor:pointer;font-size:12px}.ai-assist-actions button:hover{background:#24475e}.ai-suggestion-text{grid-column:1/-1;white-space:pre-wrap;max-height:150px;overflow:auto;padding:9px 10px;border-radius:10px;background:#0f1c25;color:#dce9f1;font-size:13px;line-height:1.45;border:1px solid #243d4d}.conv-bottom .ai-list-badge{margin-right:4px}
@media(max-width:760px){.chat-head{gap:7px}.ai-state-pill{max-width:82px;overflow:hidden;text-overflow:ellipsis;padding:4px 6px}.take-chat-btn{padding:8px 9px;font-size:11px}.ai-assist-bar{margin:0 7px 6px;padding:8px;grid-template-columns:1fr}.ai-assist-actions{grid-column:1;display:grid;grid-template-columns:repeat(3,1fr)}.ai-assist-actions button{padding:8px 5px}.ai-suggestion-text{max-height:120px}.conv-bottom .ai-list-badge{font-size:9px;padding:4px 6px}}

/* AI admin page */
.ai-admin-body{margin:0;background:#101922;color:#e7f0f6;font-family:Arial,"Segoe UI",sans-serif;min-height:100dvh;overflow:auto}.ai-admin-shell{max-width:1500px;margin:0 auto;padding:18px 18px 60px}.ai-top{position:sticky;top:0;z-index:20;display:flex;align-items:center;gap:12px;padding:12px 0;background:rgba(16,25,34,.96);backdrop-filter:blur(12px)}.ai-top h1{margin:0;font-size:24px}.ai-top p{margin:3px 0 0;color:#89a0b1}.ai-tabs{display:flex;gap:7px;overflow:auto;padding:7px 0 14px;scrollbar-width:none}.ai-tabs button{border:1px solid #263c4c;background:#152631;color:#bfd0dc;padding:10px 13px;border-radius:10px;white-space:nowrap;cursor:pointer}.ai-tabs button.active{background:#2f97e8;color:#fff;border-color:#2f97e8}.ai-panel{display:none}.ai-panel.active{display:block}.ai-metrics{display:grid;grid-template-columns:repeat(5,minmax(140px,1fr));gap:10px}.ai-metric,.ai-card{background:#162631;border:1px solid #263d4d;border-radius:14px;padding:14px}.ai-metric b{font-size:26px;display:block}.ai-metric span{font-size:12px;color:#91a7b7}.ai-card{margin-top:12px}.ai-card h2,.ai-card h3{margin:0 0 10px}.ai-card p.muted{color:#8299aa}.ai-grid2{display:grid;grid-template-columns:1fr 1fr;gap:12px}.ai-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.ai-form-grid .span2{grid-column:1/-1}.ai-card label{display:flex;flex-direction:column;gap:5px;font-size:12px;color:#9db0be}.ai-card input,.ai-card select,.ai-card textarea{width:100%;box-sizing:border-box;border:1px solid #2d4556;background:#0f1d27;color:#ecf4f8;border-radius:9px;padding:10px;font:inherit}.ai-card textarea{min-height:84px;resize:vertical}.ai-btn{border:0;border-radius:9px;background:#2f97e8;color:white;padding:10px 13px;font-weight:700;cursor:pointer}.ai-btn.secondary{background:#213848;color:#d7e5ee;border:1px solid #315064}.ai-btn.danger{background:#673039}.ai-toolbar{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:10px}.ai-toolbar input{max-width:420px}.ai-kb-list,.ai-audit-list,.ai-learning-list{display:flex;flex-direction:column;gap:8px}.ai-row{display:grid;grid-template-columns:minmax(180px,1fr) auto;gap:12px;align-items:center;padding:11px;border:1px solid #294253;background:#101f29;border-radius:11px}.ai-row b{display:block}.ai-row small{display:block;color:#8299aa;margin-top:3px}.ai-row-actions{display:flex;gap:6px;flex-wrap:wrap}.ai-chip{display:inline-flex;border-radius:999px;padding:4px 7px;font-size:10px;font-weight:800;background:#203745;color:#bad0de;margin-right:4px}.ai-kb-editor{margin-top:12px}.ai-kb-editor.hidden{display:none}.ai-answer-cols{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.ai-answer-cols textarea{min-height:130px}.ai-table-wrap{overflow:auto;-webkit-overflow-scrolling:touch}.ai-table{width:100%;border-collapse:collapse;min-width:700px}.ai-table th,.ai-table td{padding:9px;border-bottom:1px solid #263b4a;text-align:left;vertical-align:top;font-size:12px}.ai-table th{color:#8ea4b4}.ai-status-msg{min-height:20px;color:#73dca9;font-size:12px;margin-left:8px}
@media(max-width:900px){.ai-metrics{grid-template-columns:repeat(2,1fr)}.ai-grid2{grid-template-columns:1fr}.ai-answer-cols{grid-template-columns:1fr}.ai-admin-shell{padding:10px 10px 40px}.ai-top h1{font-size:20px}.ai-form-grid{grid-template-columns:1fr}.ai-form-grid .span2{grid-column:auto}.ai-row{grid-template-columns:1fr}.ai-row-actions{justify-content:flex-start}}
@media(max-width:420px){.ai-metrics{grid-template-columns:1fr 1fr}.ai-metric{padding:11px}.ai-metric b{font-size:21px}.ai-top p{display:none}.ai-tabs button{padding:9px 10px;font-size:12px}}

/* v6.0 — AI/Bilim bazasi mobile scrolling repair */
html.ai-page{height:100%;min-height:100%;overflow:hidden;background:#101922}
html.ai-page body.ai-admin-body{position:fixed!important;inset:0!important;width:100%;height:100%!important;min-height:0!important;margin:0!important;overflow-y:auto!important;overflow-x:hidden!important;-webkit-overflow-scrolling:touch!important;overscroll-behavior-y:contain;touch-action:pan-y!important}
html.ai-page .ai-admin-shell{height:auto!important;min-height:100%!important;max-height:none!important;overflow:visible!important;padding-bottom:max(110px,calc(80px + env(safe-area-inset-bottom)))!important}
html.ai-page .ai-panel,html.ai-page .ai-panel.active,html.ai-page .ai-card,html.ai-page .ai-grid2,html.ai-page .ai-kb-list,html.ai-page .ai-learning-list,html.ai-page .ai-audit-list{max-height:none!important;overflow:visible!important;touch-action:pan-y!important}
html.ai-page .ai-table-wrap{max-width:100%;overflow-x:auto!important;overflow-y:visible!important;-webkit-overflow-scrolling:touch!important;touch-action:pan-x pan-y!important}
@media(max-width:900px){html.ai-page .ai-top{top:0;padding-top:max(9px,env(safe-area-inset-top));}html.ai-page .ai-tabs{position:sticky;top:58px;z-index:19;background:rgba(16,25,34,.98);padding-bottom:10px}.ai-card textarea{min-height:110px}.ai-form-grid .span2{grid-column:1/-1!important}}
@media(max-width:480px){html.ai-page .ai-admin-shell{padding-left:9px!important;padding-right:9px!important}.ai-top h1{font-size:18px}.ai-top .ai-state-pill{font-size:10px;max-width:105px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ai-tabs{gap:5px}.ai-tabs button{font-size:11px;padding:9px 9px}.ai-metrics{grid-template-columns:1fr 1fr!important}.ai-card{padding:12px!important;border-radius:12px}.ai-toolbar{align-items:stretch}.ai-toolbar>input,.ai-toolbar>button{max-width:none!important;width:100%}.ai-row-actions{width:100%}.ai-row-actions .ai-btn{flex:1}}